FAQ

Shipping Information

What Shipping Methods Are Available?

We offer a few convenient shipping options depending on the type of order:

  • Standard Ground Shipping is available across Canada. Orders over $200 qualify for free shipping (some exclusions apply), and delivery typically takes 5–10 business days.
  • Freight Shipping is used for large or heavy items such as hospital beds, lift chairs, and mobility equipment. The freight company will contact you to arrange a suitable delivery time.
  • In-Store Pickup is also available. You will receive an email when your order is ready so you can collect it at your convenience.

Shipping costs and methods may vary for oversized items or remote locations, and additional charges may apply in certain regions

How Long Will it Take To Get My Package?

Delivery times depend on the type of product and your location:

  • Most orders arrive within 5–10 business days after they are shipped.
  • Orders placed after 9 a.m. are usually shipped the next business day.
  • Some large or specialized items may take longer, with delivery times of up to 5 weeks.

Please note that delivery times may vary based on product availability, shipping method, and destination.

How Do I Track My Order?

You can track your order directly through the tracking page on the website. Simply enter your order details to check the latest status of your shipment.

If you need help or have trouble tracking your order, you can also contact the support team for assistance.

Do I Need A Account To Place Order?

No, you don’t need to create an account to place an order. You can shop and complete your purchase as a guest.

However, if you choose to register an account, it can make future purchases faster and help you keep track of your order details more easily.

When placing an order, you will still be asked to provide basic information like your name, address, and payment details to process your purchase.

FAQ Second Version

If you have any questions, you can easily reach out to the support team through the following options:

  • Phone: Call (416) 633-3457 for direct assistance
  • Email: Send your query to info@nulifehealth.ca
  • Visit in person: 2801 Keele Street, Unit #105, North York, ON

Customer support is available during business hours, and the team is ready to help with any questions about products, orders, or services.